Privacy Policy

Effective Date: April 8, 2026  |  Last Updated: April 8, 2026

1. About This Policy

Skillformed ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We collect the following personal information:

• Full name and email address (when you opt in to receive content or purchase)
• Payment details (processed securely by Stripe — we do not store card data)
• Course usage data (lessons completed, login activity, engagement)
• Communications you send to us via email or support channels
• Technical data (IP address, browser type, device type) via standard web analytics

3. How We Use Your Information

We use your information to:

• Process and fulfil your purchase
• Provide access to the AI Operator System course platform
• Send transactional emails (purchase confirmations, access credentials)
• Send educational email sequences you have opted in to receive
• Monitor course engagement and send re-engagement communications
• Respond to support enquiries
• Comply with legal obligations

4. Email Communications

By opting in on our website or purchasing a product, you consent to receive email communications from Skillformed including course delivery, nurture sequences, and product updates.

You may unsubscribe at any time by clicking the unsubscribe link in any email or by emailing support@skillformed.com.

5. How We Store and Protect Your Data

Your data is stored on secure, encrypted servers. We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, or loss.

Payment processing is handled entirely by Stripe. We do not store payment card details on our systems.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Stripe (payment processing)
• Google (analytics and email infrastructure)
• AWS (cloud hosting and email delivery)

All third parties are required to handle your data securely and in accordance with applicable privacy laws.

7. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You may disable cookies in your browser settings, though some functionality may be affected.

8. Your Rights

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate. You may also request deletion of your data at any time.

To make a request, contact us at support@skillformed.com.

9. Data Retention

We retain your personal information for as long as your account is active or as required to fulfil our legal and business obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at skillformed.com/privacy with a revised effective date.

11. Contact

For any privacy-related enquiries, contact us at:
support@skillformed.com